"John is focused, organized and accountable. Most of
all he provided invaluable insight and a real pleasure with whom to work."
- Cathy Murphy, Client
"As Executive Director, John had to ensure that the operation
remained financially sound and operated at a profit while ensuring the satisfaction of the residents. Neither task was easy,
but John's skill, calm wisdom and experience allowed him to succeed admirably at both. The San Francisco Towers operated at
an aggregate profit of approximately $22 million since its inception, and was by far the most profitable of the five communities
owned by Episcopal Senior Communities. He hired an excellent staff to serve the residents and was always available to address
- Fred Little, Resident
"John empowers his managers to take risks, to innovate
solutions, and to follow their instincts. He is keenly aware of what motivates people and tailors his feedback to meet individual
learning styles. Above all, he is not afraid to hire smart people and has mentored dozens of professionals in the field
of aging and adult services... I count myself among a select group who gratefully stand on his shoulders."
- Kate Hoepke, MBA, Executive
Director, San Francisco Village
" Your success in building a sense of community between
the residents and staff is dramatically demonstrated by the Employees' Appreciation fund. Residents voluntarily contribute
over $300,000 annually to express appreciation for the service and affection shown us by your staff during the year. In addition,
recent press acknowledging The Towers as one of the best places to work shows that your openness about its operation is also
valued by the staff."
Roger Cutler, Resident
Heritage Consulting * San Francisco Bay Area * Phone: (415) 691-0620